News

Whats Happening @ Active

by Peter Stock 16 Oct, 2017

With the rise of IoT has FM fallen into a trap of focussing on installing hardware to measure a myriad of metrics, rather than starting with a clear set of business requirements that intelligent deployment of technology might support? So, we can now measure loads of stuff in real time and generate huge amounts of data, but unless that has a direct effect on the management of the workspace and more importantly aligning that to achieving key corporate goals then we have just added further complexity to an already confusing world of multiple siloed data sources. Data only has value if it generates insight and that tends to come from having a real strategy around how you create that value and insight, rather than just capturing more and more sources without context. How can the industry create more of a focus around creating that contextual holistic view of the workspace that will ultimately derive so much more value at every level out of exciting new areas like IoT?

To not fall into the trap of being data rich and insight poor, there needs to be a shift change where FM truly has the skills to manage and provide real value from data at a level that moves beyond the management of the day to day and supports the achievement of client strategy goals within their property portfolio. A workspace is merely an empty vessel that should support people to achieve things that the occupier of the building sets out to do when they occupied that building, so surely supporting our clients to get to those outcomes should be FM’s primary focus.

For FM to truly deliver this for clients, there is going to be a requirement to think beyond CAFM/IWMS augmented by a bit of IoT and create that true pulse of the workplace by integrating data sources beyond those that FM would generally hold or understand. Has the industry right now at its core moved much beyond using data to defend a KPI position? If FM can elevate itself is there an opportunity to form a new level of relationship with clients: one where the perception of value goes beyond what services cost. The industry needs to create a new way of articulating the FM offer so the client truly buys into a new proposition – one that is based around ‘value’ as it relates to the needs of each client in a unique way, procuring to achieve specific goals as to user satisfaction, space utilisation, asset longevity and not simply a commoditised approach.

There is a real risk that IoT will be the shiny thing that goes in the innovation section of tender documents, but does not fundamentally change anything. Other industries draw so much more value from data, so do we need to be more open from learning from outside the FM bubble and becoming an industry that does not just deliver clean buildings, but is fundamental in our clients achieving their corporate goals? IoT is a real opportunity to enhance the understanding of the workspace, but it’s a small part of a required insight eco-system that will drive the real value out of the new world of oceans of data. Could this shift change create a whole new way of perceiving the FM service that reforms that nature of the relationship with the client?

Author: Mark Hazelwood,  Managing Director @ Co-Founder, Active Workspace Management Ltd

Follow me via @MDHaze or Active at @activeworkspace  and linkedin

by Peter Stock 01 Sep, 2017
Active workplace management is a new way of overseeing your workspaces. By putting your corporate goals at the heart of the approach workspaces can be far better aligned to achieving the needs of your organisation rather than the normal maintenance based FM approach.

A key element to this strategy is taking ownership of data and enhancing it with live monitoring of spaces and interaction with users, to give clients the whole value from the data currency they have and use it to drive the right delivery.

Mark Hazelwood, Managing Director of Active, commented, "Active is an opportunity for clients to put what they are trying to achieve corporately at the centre of FM delivery and then continually monitor whether spaces are meeting this aim.

This moves the discussion in FM away from buildings and to where the value for clients actually lies."

by Peter Stock 16 Oct, 2017

With the rise of IoT has FM fallen into a trap of focussing on installing hardware to measure a myriad of metrics, rather than starting with a clear set of business requirements that intelligent deployment of technology might support? So, we can now measure loads of stuff in real time and generate huge amounts of data, but unless that has a direct effect on the management of the workspace and more importantly aligning that to achieving key corporate goals then we have just added further complexity to an already confusing world of multiple siloed data sources. Data only has value if it generates insight and that tends to come from having a real strategy around how you create that value and insight, rather than just capturing more and more sources without context. How can the industry create more of a focus around creating that contextual holistic view of the workspace that will ultimately derive so much more value at every level out of exciting new areas like IoT?

To not fall into the trap of being data rich and insight poor, there needs to be a shift change where FM truly has the skills to manage and provide real value from data at a level that moves beyond the management of the day to day and supports the achievement of client strategy goals within their property portfolio. A workspace is merely an empty vessel that should support people to achieve things that the occupier of the building sets out to do when they occupied that building, so surely supporting our clients to get to those outcomes should be FM’s primary focus.

For FM to truly deliver this for clients, there is going to be a requirement to think beyond CAFM/IWMS augmented by a bit of IoT and create that true pulse of the workplace by integrating data sources beyond those that FM would generally hold or understand. Has the industry right now at its core moved much beyond using data to defend a KPI position? If FM can elevate itself is there an opportunity to form a new level of relationship with clients: one where the perception of value goes beyond what services cost. The industry needs to create a new way of articulating the FM offer so the client truly buys into a new proposition – one that is based around ‘value’ as it relates to the needs of each client in a unique way, procuring to achieve specific goals as to user satisfaction, space utilisation, asset longevity and not simply a commoditised approach.

There is a real risk that IoT will be the shiny thing that goes in the innovation section of tender documents, but does not fundamentally change anything. Other industries draw so much more value from data, so do we need to be more open from learning from outside the FM bubble and becoming an industry that does not just deliver clean buildings, but is fundamental in our clients achieving their corporate goals? IoT is a real opportunity to enhance the understanding of the workspace, but it’s a small part of a required insight eco-system that will drive the real value out of the new world of oceans of data. Could this shift change create a whole new way of perceiving the FM service that reforms that nature of the relationship with the client?

Author: Mark Hazelwood,  Managing Director @ Co-Founder, Active Workspace Management Ltd

Follow me via @MDHaze or Active at @activeworkspace  and linkedin

by Peter Stock 01 Sep, 2017
Active workplace management is a new way of overseeing your workspaces. By putting your corporate goals at the heart of the approach workspaces can be far better aligned to achieving the needs of your organisation rather than the normal maintenance based FM approach.

A key element to this strategy is taking ownership of data and enhancing it with live monitoring of spaces and interaction with users, to give clients the whole value from the data currency they have and use it to drive the right delivery.

Mark Hazelwood, Managing Director of Active, commented, "Active is an opportunity for clients to put what they are trying to achieve corporately at the centre of FM delivery and then continually monitor whether spaces are meeting this aim.

This moves the discussion in FM away from buildings and to where the value for clients actually lies."

Share by: